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J.D. Power and Associates Report on Health Plan Satisfaction

J.D. Power and Associates just released a report on overall health plan member satisfaction. The report was based on a study that measured satisfaction among members who purchased their coverage through their employer or individually. The study evaluated seven key factors ranging from health coverage and benefits to customer service. According to the study which was based on 133 health plans in 17 U.S. regions, overall member satisfaction improved slightly in 2009 but declined in 2010.

The study also looked at the perceptions of healthcare reform. Only 10 percent of health plan members stated that they completely understand the healthcare reforms while 57 percent said that they partially understand them. Over 25% of the member said that they don’t understand the reforms at all. Most interesting is that forty percent of health plan members say their healthcare coverage will be worse as a result of changes to the healthcare system, while only 9% say it will be better.

View  the J.D. Powers health plan report for more details.

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